Job Description
Are you looking for a role that offers the perfect work-life balance? NextGen Solutions is currently hiring a Weekend Technical Support Specialist to join our dynamic team in New York. We are looking for individuals who are detail-oriented, tech-savvy, and passionate about delivering exceptional customer experiences.
In this role, you will be the backbone of our weekend operations, ensuring that our clients receive uninterrupted service. We value our employees and offer a competitive compensation package, comprehensive benefits, and a supportive work environment.
Responsibilities
- Provide expert technical troubleshooting and resolution for hardware, software, and network issues.
- Manage and prioritize incoming support tickets with a focus on efficiency and accuracy.
- Communicate complex technical solutions clearly to non-technical users via phone and email.
- Document all support interactions and resolutions in our CRM system to maintain a robust knowledge base.
- Collaborate with the on-site team to escalate complex issues and improve service protocols.
- Maintain a high standard of professionalism and customer service during all interactions.
Qualifications
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong troubleshooting skills with the ability to diagnose and fix technical problems quickly.
- Excellent verbal and written communication skills.
- Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work weekends and holidays as part of a rotating schedule.