Job Description
Are you a tech-savvy professional looking for flexible weekend hours? Apex Digital Systems is seeking a dedicated Weekend IT Support Specialist to join our team in San Jose, CA.
We are looking for an individual who thrives in a fast-paced environment and is ready to start immediately. This role is perfect for a proactive troubleshooter who wants to make a significant impact without the Monday-Friday grind.
Why Join Us?
- Immediate Start: Onboard this week and make a difference this weekend.
- Premium Compensation: Competitive hourly rate commensurate with experience.
- Modern Environment: Work with cutting-edge technology and a collaborative team culture.
Role Overview:
As a Weekend IT Support Specialist, you will be the first line of defense for our San Jose office, ensuring that our operations run smoothly while the rest of the world rests. You will manage critical infrastructure, resolve technical tickets, and ensure system security during off-hours.
Responsibilities
- Troubleshoot and Resolve: Provide expert technical support for hardware, software, and network issues for employees working on weekends.
- Ticket Management: Prioritize and resolve IT help desk tickets efficiently within established SLAs.
- System Maintenance: Perform routine server checks, updates, and backups to ensure 99.9% uptime during weekend shifts.
- Security Oversight: Monitor network traffic and implement security protocols to protect sensitive company data.
- Hardware Support: Assist with laptop deployment, printer troubleshooting, and AV equipment maintenance.
- User Assistance: Offer hands-on training and guidance to staff members requiring technical assistance.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or a related technical field.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Availability: Must be available to work Saturdays and Sundays (40 hours bi-weekly).
- Technical Skills: Proficiency in Windows OS, Active Directory, and troubleshooting remote connectivity tools.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Education: Associate’s degree or Bachelor’s degree in Computer Science, Information Technology, or related field.