Job Description
Are you a technical expert looking for weekend flexibility? Apex Digital Systems is seeking a proactive Weekend IT Support Specialist to join our growing team. This is an immediate start opportunity for a dedicated professional who thrives in a dynamic environment.
In this role, you will be the primary point of contact for technical troubleshooting and system maintenance during our peak operational hours on weekends. You will ensure our employees have seamless access to critical systems while maintaining a secure and efficient IT infrastructure.
Why Join Us?
- Flexible weekend schedule with competitive pay.
- Immediate start date available.
- Opportunity to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff via phone and remote access.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine hardware maintenance, software updates, and security patching.
- Manage and prioritize incoming help desk tickets with a focus on rapid resolution.
- Assist in the setup and configuration of workstations for new hires.
- Document all incidents and resolutions in the ticketing system.
Qualifications
- Current CompTIA A+ Certification or equivalent technical experience.
- Minimum 1-2 years of experience in IT support or help desk environments.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Must be available to work every Saturday and Sunday.
- Ability to work independently with minimal supervision.