Job Description
Are you a tech-savvy professional seeking a flexible schedule with immediate start opportunities? Apex Digital Systems is looking for a dedicated IT Support Specialist to join our team in Portland, Oregon. We are a leading provider of technical solutions, and we need a reliable expert to handle our weekend operations.
In this role, you will be the critical link between our technology and our clients, ensuring that all systems run smoothly during our peak weekend hours. If you have a passion for problem-solving and want to join a forward-thinking company, apply today.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage and respond to IT support tickets within the established Service Level Agreements (SLAs).
- Assist in the setup, configuration, and maintenance of workstations and peripherals.
- Document all technical issues, resolutions, and procedures in the internal knowledge base.
- Collaborate with the support team to optimize weekend workflows and resource allocation.
- Ensure strict compliance with data security and privacy standards during all interactions.
Qualifications
- Minimum of 2 years of professional experience in IT support or a help-desk environment.
- Strong working knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex concepts clearly.
- Ability to work independently and manage time effectively during weekend shifts.
- Experience with remote desktop tools and ticketing systems (e.g., Zendesk, JIRA) is a plus.
- Associate’s degree in Information Technology or related field preferred.