Job Description
We are looking for a dedicated Weekend IT Support Specialist to join our high-performing team in San Jose, CA. If you are a problem-solver who thrives in a dynamic environment and wants a flexible schedule that fits your lifestyle, we want to hear from you. This is a fantastic opportunity to work with cutting-edge technology while enjoying your weekends off.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Flexible weekend-only shifts.
• Opportunity for professional growth and skill development.
• Collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 & Tier 2 technical support for hardware and software issues via phone and remote access.
- Troubleshoot network connectivity problems, printer failures, and workstation configurations.
- Perform regular system maintenance, updates, and security patches during weekend maintenance windows.
- Assist in the deployment and setup of new hardware and peripherals for incoming staff.
- Maintain accurate documentation of incidents, resolutions, and tickets in the ticketing system.
- Collaborate with the week-day engineering team to resolve complex escalations.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic hardware troubleshooting.
- Exceptional communication skills and the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.