Job Description
Immediate Weekend Shift Opportunity in Miami! Join our dynamic IT support team at TechSolve Solutions. We're urgently hiring passionate Weekend IT Support Specialists to deliver exceptional technical assistance to our clients. This high-impact role requires weekend availability (Saturday/Sunday, 8 AM - 6 PM) with potential for weekday coverage during peak periods. Enjoy competitive pay, comprehensive training, and a supportive work environment in Miami's vibrant tech hub.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage helpdesk tickets via Zendesk with SLA adherence
- Install, configure, and maintain desktop/laptop systems
- Collaborate with Tier 2 engineers for complex problem resolution
- Document technical procedures and troubleshooting guides
- Conduct system audits and preventive maintenance checks
- Train end-users on security protocols and best practices
Qualifications
- 2+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong diagnostic skills for hardware/software issues
- Excellent communication and customer service abilities
- Weekend availability mandatory (Sat/Sun 8 AM-6 PM)
- Valid Florida driver's license for on-site support