Job Description
Unlock Your Potential with an Immediate Start Weekend Role
Are you looking for a dynamic opportunity in Jacksonville, FL? Apex Tech Solutions is urgently hiring a Weekend Technical Support Specialist to join our elite team. We offer a competitive hourly rate and the flexibility you need to balance your week with a fulfilling career.
As a key member of our support staff, you will ensure our clients experience seamless technology integration. This is a high-impact role perfect for tech enthusiasts ready to make a difference immediately.
Responsibilities
- Diagnose & Resolve: Troubleshoot complex hardware and software issues for enterprise clients during weekend shifts.
- Client Support: Provide exceptional technical support via phone and remote desktop to resolve critical tickets with a 98% satisfaction rate.
- System Maintenance: Perform routine system updates, patch management, and hardware maintenance to ensure 99.9% uptime.
- Documentation: Maintain accurate logs of technical issues and resolutions in our CRM system for continuous improvement.
- Team Collaboration: Coordinate with the Monday-Friday engineering team to escalate complex cases and share weekend insights.
- Inventory Management: Monitor and replenish IT asset inventory and supplies for the support center.
Qualifications
- Experience: 1+ years of experience in technical support, IT helpdesk, or customer service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Technical Skills: Proficient in Windows, macOS, and troubleshooting network connectivity issues.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work Friday, Saturday, and Sunday.
- Adaptability: Ability to work independently in a fast-paced, urgent hiring environment.