Job Description
Are you a high-energy problem solver who thrives in a flexible environment?
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our elite team. We offer competitive pay and a culture that values your time and expertise. If you are looking for a Weekend or Night Shift role with a major industry leader in Houston, look no further.
As a key member of our support team, you will ensure our clients receive top-tier service around the clock. We value flexibility and are looking for candidates who want to make a significant impact without sacrificing their work-life balance.
Responsibilities
- Monitor and maintain IT systems and network infrastructure during off-peak hours.
- Resolve complex technical tickets and escalate issues to senior engineers when necessary.
- Perform scheduled backups, patch management, and system updates.
- Provide exceptional remote and on-site technical assistance to internal staff and clients.
- Document all technical issues and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless transition and knowledge transfer.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or Network Administration.
- Must be available to work weekends (Saturday/Sunday) or night shifts (6:00 PM - 6:00 AM).
- Strong knowledge of Windows, Linux, and Active Directory.
- Excellent communication skills and ability to explain technical concepts clearly.
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Ability to work independently with minimal supervision.