Job Description
We are seeking a proactive and detail-oriented Weekend Shift Specialist to join our IT support team in Kansas City, MO. This is an immediate hire opportunity for a reliable professional who can ensure business continuity and system integrity during off-hours operations. If you are looking for a role that offers flexibility and competitive pay with an immediate start date, we want to hear from you.
As part of our weekend operations, you will be the first point of contact for technical escalations, ensuring our clients and internal teams experience minimal downtime. You will work in a hybrid environment supporting both local and remote Texas-based operations.
Responsibilities
- Technical Troubleshooting: Resolve hardware, software, and network issues reported by users during weekend hours.
- System Administration: Perform routine maintenance, patches, and backups for servers and workstations.
- Monitoring: Monitor system health and alert logs to proactively address potential failures.
- Incident Management: Log, track, and prioritize technical tickets within the helpdesk system.
- Security Compliance: Ensure all security protocols are followed and access rights are managed correctly.
- Client Support: Communicate effectively with clients and stakeholders to provide status updates on critical issues.
Qualifications
- Experience: 2+ years of experience in IT support, helpdesk, or system administration.
- Technical Proficiency: Strong knowledge of Windows and Linux operating systems; experience with Active Directory.
- Availability: Must be available to work Saturdays and Sundays on a rotating schedule.
- Communication: Excellent verbal and written communication skills for remote support.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Problem Solving: Ability to diagnose complex issues and implement effective solutions independently.