Job Description
Are you a tech-savvy problem solver looking for a role that fits your weekend schedule? Mesa Digital Systems is seeking a dedicated Weekend Technical Support Associate to join our growing team. This is an immediate start opportunity for a reliable professional ready to hit the ground running.
As part of our critical support team, you will ensure our clients' technology infrastructure remains operational during critical off-hours. If you are passionate about IT support and want to make a difference with flexible hours, we want to hear from you.
Responsibilities
- Provide Tier 1/2 technical support to end-users via phone and remote desktop during weekend hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine server maintenance, patch management, and system updates during off-peak times.
- Document all technical tickets, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with the week-day team to ensure continuity of support and escalate complex issues.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- CompTIA A+ certification is a strong plus for immediate consideration.
- Proven experience in IT support, help desk, or technical troubleshooting.
- Must be available to work weekends (Saturday and Sunday) with no holidays off.
- Strong communication skills and a customer-first attitude in a fast-paced environment.