Job Description
Are you a dedicated tech professional looking for a work-life balance that fits your lifestyle? Portland Tech Solutions is seeking a Weekend Technical Support Specialist to join our dynamic team in Portland, Oregon. If you thrive in a fast-paced environment and enjoy solving complex IT problems, this is your opportunity to shine without sacrificing your weekends.
Why Join Us?
- Flexible Scheduling: Enjoy your weekdays free while we handle the critical weekend operations.
- Competitive Pay: Earn a premium rate for weekend hours.
- Professional Growth: Work with cutting-edge technology and a supportive team.
We are committed to maintaining a 24/7 operational excellence, and our weekend team plays a crucial role in ensuring our clients stay connected and productive.
Responsibilities
- Provide high-level technical support to internal employees and clients during weekend shifts.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Perform routine server maintenance and system backups to ensure data integrity.
- Monitor system performance and respond to critical alerts in real-time.
- Document all technical issues and resolutions in the ticketing system for continuity.
Qualifications
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Strong understanding of network protocols, hardware components, and peripherals.
- Excellent communication skills with a customer-centric approach.
- Must be available to work Saturday and Sunday (or specific weekend blocks) on a recurring basis.