Job Description
Welcome to Apex Solutions Inc., where innovation meets dedication. We are currently seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in Austin, Texas. If you thrive in a fast-paced environment and are looking for an immediate start with a full-time schedule, we want to hear from you.
As a key member of our support team, you will ensure our clients receive top-tier assistance during critical weekend hours. We offer a competitive salary, comprehensive benefits, and a culture that values your expertise.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues via remote and on-site channels.
- Manage and prioritize the weekend support ticket queue to ensure rapid response times.
- Document all technical resolutions and customer interactions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
- Maintain a high level of customer satisfaction by adhering to strict service level agreements (SLAs).
Qualifications
- Minimum of 2 years of experience in technical support or customer service.
- Strong proficiency in operating systems (Windows, macOS) and troubleshooting protocols.
- Must be available to work full-time weekends (Saturday and Sunday).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.