Job Description
Are you a tech-savvy professional looking for a work-life balance that works for you? Apex Digital Solutions is seeking a high-energy Weekend Technical Support Specialist to join our elite team in San Jose. We pride ourselves on delivering world-class technical support to our enterprise clients, and we need someone with a keen eye for detail and a passion for problem-solving to join us on Saturdays and Sundays.
In this role, you will be the frontline of our technical support operations, ensuring our clients receive seamless assistance during peak weekend hours. We offer a competitive hourly rate, comprehensive benefits, and a dynamic environment where your skills are valued.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with reliable weekend shifts.
- Competitive Pay: Earn $25-$35/hour based on experience.
- Modern Tech Stack: Work with cutting-edge tools and systems.
- Growth Opportunities: Clear pathways for career advancement within the tech sector.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems via phone, email, and remote desktop tools.
- Document all support interactions and solutions in our CRM system.
- Collaborate with the engineering team to escalate and resolve critical incidents.
- Conduct regular system maintenance and performance checks during off-peak hours.
- Maintain a high standard of professionalism and customer service excellence.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or technical customer service.
- Strong knowledge of operating systems (Windows, macOS, Linux) and office productivity software.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work independently and manage time effectively during weekend shifts.
- Problem-solving mindset with a patient and empathetic approach to technical issues.
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.