Job Description
We are seeking a dedicated Weekend Technical Support Specialist to join our growing team in Houston, TX. If you are looking for a full-time position that offers the flexibility of weekend shifts and a modern work environment, we want to hear from you. At Apex Solutions, we value work-life balance and provide the tools you need to succeed.
In this role, you will be the first point of contact for technical issues, ensuring our systems run smoothly and our clients remain satisfied. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys solving complex technical problems.
Why Join Us?
• Competitive salary with performance bonuses.
• Flexible weekend schedule that fits your lifestyle.
• Comprehensive health, dental, and vision insurance.
• Professional development and career growth opportunities.
• Collaborative and inclusive company culture.
Responsibilities
- Provide Tier 2 technical support to customers via phone, email, and chat during weekend shifts.
- Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
- Log and manage all technical support tickets in the CRM system with high accuracy.
- Collaborate with the full-time support team to escalate complex issues and ensure timely resolution.
- Conduct regular system performance checks and maintenance updates.
- Document solutions and create knowledge base articles to assist future support efforts.
- Assist in the onboarding process for new hardware and software installations.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 1-3 years of experience in technical support or a related IT field.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/Mac).
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users clearly.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Valid driver's license and reliable transportation may be required for occasional onsite support.