Job Description
We are seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in New York. As a leader in enterprise IT solutions, we are looking for professionals who excel in high-pressure environments and are available to work critical shifts on Saturdays and Sundays. This is a fantastic opportunity for career growth with immediate start availability.
In this role, you will be responsible for ensuring our clients experience zero downtime and seamless service during peak weekend hours. You will act as the first line of defense for complex technical inquiries, ensuring our premium service standards are met 24/7.
Why Join Us?
- Immediate Start: Start making an impact within days.
- Competitive Compensation: Earn between $65,000 and $85,000 annually based on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide premium technical support and troubleshooting for enterprise clients during Saturday and Sunday shifts.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in our CRM system to maintain up-to-date knowledge bases.
- Collaborate with the weekday engineering team to escalate recurring issues and suggest preventative measures.
- Ensure strict adherence to SLAs (Service Level Agreements) regarding response and resolution times.
- Mentor junior support staff during overlapping shift hours.
- Conduct routine system health checks to preemptively identify potential weekend outages.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Minimum of 2 years of experience in technical support or IT helpdesk roles.
- Proven ability to work scheduled weekend shifts and holidays on a consistent basis.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to remain calm and professional under pressure during peak support periods.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, JIRA).