Job Description
Join Our Elite Weekend Operations Team
Apex Digital Systems is seeking a highly skilled and motivated Technical Support Specialist to join our growing workforce. We are looking for individuals who excel in a fast-paced environment and are passionate about delivering top-tier technical solutions.
As a key member of our weekend support team, you will be responsible for ensuring our clients experience seamless technology operations during critical off-hours. This is an immediate hire opportunity with a competitive benefits package and a schedule designed for work-life balance.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Manage and resolve high-priority support tickets within established Service Level Agreements (SLAs).
- Conduct remote diagnostics and guide users through complex solutions via chat and phone.
- Maintain accurate and up-to-date documentation of all technical interactions and resolutions.
- Collaborate with the on-site engineering team to escalate and resolve critical system outages.
- Participate in weekly team meetings to review performance metrics and process improvements.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong working knowledge of Windows, macOS, and common office applications.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and handle pressure during peak weekend hours.
- Basic understanding of network protocols and troubleshooting techniques.