Job Description
We are seeking a highly motivated Weekend Technical Support Specialist to join our elite technology team immediately. In this pivotal role, you will be the first line of defense for our clients during critical off-hours, ensuring seamless operations for our Los Angeles and Virginia-based infrastructure.
If you are a problem-solver who thrives in a fast-paced environment and wants to make an immediate impact, we want to hear from you. This position offers a competitive hourly rate, comprehensive benefits, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide high-level technical support via phone, email, and remote desktop tools for hardware and software issues.
- Diagnose and resolve network connectivity issues and system malfunctions efficiently.
- Log, track, and manage all support tickets within our CRM system with 100% accuracy.
- Conduct routine system checks and perform necessary maintenance updates during the weekend window.
- Collaborate with the Tier 2 engineering team to escalate and resolve complex technical challenges.
- Maintain a professional and courteous demeanor while assisting frustrated end-users to ensure high customer satisfaction scores.
- Document technical procedures and knowledge base articles to improve team efficiency.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or Computer Science is preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must be available to work weekends, specifically Saturday and Sunday (10-hour shifts).
- Strong knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills.
- Ability to troubleshoot network issues and common peripheral hardware.