Job Description
Are you a tech-savvy problem solver looking for immediate opportunities?
Apex Systems is currently hiring a dedicated Weekend Technical Support Specialist to join our growing team in New York. This role is perfect for an IT professional seeking a stable schedule with a focus on weekend operations and customer satisfaction. We offer a dynamic work environment, competitive compensation, and the chance to start immediately.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Flexible Schedule: Reliable weekend shifts (Sat-Sun) with the option for remote work during core hours.
- Professional Growth: Clear pathways to full-time and senior IT roles.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including desktops, laptops, printers, and peripherals.
- Ticket Management: Log and prioritize incoming support tickets using JIRA or ServiceNow, ensuring timely resolution and closure.
- Network Support: Assist in maintaining network connectivity and troubleshooting local area network (LAN) issues.
- User Training: Provide clear, step-by-step guidance to users on software applications and security protocols.
- System Maintenance: Perform routine maintenance checks on servers and workstations during the weekend maintenance window.
- Documentation: Update technical documentation and run reports on common support issues.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT Support, Help Desk, or Customer Service.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11 and Microsoft Office Suite; familiarity with remote desktop tools (TeamViewer, AnyDesk) is a plus.
- Availability: Must be available to work weekends (Saturday and Sunday) and some holidays.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Education: High School diploma or GED required; Associate's degree in Computer Science or Information Technology is a plus.