Job Description
Join Milwaukee's premier remote customer service team and build your career from home! We're seeking passionate individuals to deliver exceptional support to our valued clients while enjoying the flexibility of remote work. As a key member of our support ecosystem, you'll resolve inquiries efficiently, foster positive customer relationships, and contribute to our mission of 100% satisfaction. Enjoy competitive pay, comprehensive benefits, and ongoing professional development—all while working from the comfort of your Milwaukee-area residence.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Continuously update product knowledge through training modules
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred) and MS Office
- Strong problem-solving abilities and conflict resolution skills
- Quiet, dedicated home office space with reliable internet
- Ability to work independently while collaborating in a virtual team
- Flexibility to work occasional evenings/weekends as needed