Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. If you're passionate about helping others and thrive in a fast-paced environment, this is your opportunity to grow with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with escalation teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call-center settings
- Proficient with CRM tools (Salesforce) and MS Office Suite
- Excellent communication skills with clear, articulate speech
- Ability to work independently during night shifts (11 PM - 7 AM CT)
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet home office environment