Job Description
Join our award-winning customer service team in Albuquerque! CustomerFirst Solutions Inc. is seeking motivated Call Center Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Work in a modern, collaborative environment with career advancement potential. We value your communication skills and dedication to customer satisfaction.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and basic software applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Pass background check and drug screen