Job Description
Join our award-winning customer experience team as a Customer Service Representative in vibrant San Francisco! We're seeking passionate professionals to deliver exceptional support while advancing their careers in a dynamic, tech-forward environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities with a global leader in telecommunications.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve escalated issues within SLAs
- Proactively identify upsell opportunities for premium service packages
- Contribute to process improvement initiatives through feedback and analysis
- Maintain 95%+ customer satisfaction scores through personalized solutions
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends during peak seasons