Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking dedicated night shift representatives to deliver exceptional support while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that works around your life. Immediate start available for qualified candidates who thrive in fast-paced environments.
Why work with us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Free parking and on-site amenities
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, product issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to resolve complex escalations
- Participate in monthly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with 95% accuracy