Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals in San Antonio, TX to join our award-winning team as Customer Service Representatives. No prior experience is required—we provide comprehensive paid training to equip you with the skills for success. Enjoy a supportive environment, competitive benefits, and clear growth opportunities within our expanding healthcare services company.
What We Offer:
- Full paid training program (4 weeks)
- Comprehensive health/dental/vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., call resolution time)
- Adhere to HIPAA compliance protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Positive attitude and willingness to learn
- Spanish bilingualism preferred (not required)