Job Description
Join Elite Customer Solutions as a Local Customer Service Representative and become the voice of our San Diego community! We're seeking passionate individuals to deliver exceptional weekend support to local clients. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while making meaningful connections right here in San Diego.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document all interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of local service offerings and promotions
- Uphold company standards for customer satisfaction metrics
- Participate in weekend shift coverage (Saturday/Sunday)
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during weekend shifts
- San Diego residency preferred (local knowledge a plus)
- Problem-solving mindset with attention to detail
- Flexibility to work occasional holidays as needed