Job Description
Are you looking for a dynamic role that offers work-life balance and competitive pay? Apex Digital Systems is currently seeking a detail-oriented Night Shift Technical Support Specialist to join our expanding team in Las Vegas, NV. We specialize in providing 24/7 IT infrastructure support, and we are looking for reliable professionals who thrive in a fast-paced environment.
Our ideal candidate enjoys the quiet atmosphere of the night shift and the flexibility of weekend work. You will be the first line of defense for our client's technical needs, ensuring minimal downtime and maximum efficiency. Join us and be part of a team that values your time and dedication.
Responsibilities
- Provide expert technical support via phone and email for hardware and software troubleshooting.
- Monitor and maintain server health and network stability during off-peak hours.
- Log and track all support tickets using our CRM system with high accuracy.
- Collaborate with the Day Shift team to resolve escalated technical issues.
- Perform routine system updates and security patches.
- Conduct user training sessions regarding software usage and security protocols.
Qualifications
- Associate degree in Information Technology or equivalent professional experience.
- Minimum of 2 years of experience in Help Desk or Technical Support.
- Availability to work flexible night shifts and weekends (Saturday/Sunday).
- Strong knowledge of Windows, MacOS, and networking fundamentals.
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently without direct supervision.