Job Description
Are you a dedicated problem-solver looking for a schedule that works for you? Apex Systems is currently seeking a Weekend Customer Support Specialist to join our elite team in New York, NY.
This is a fantastic opportunity for individuals who thrive in a fast-paced environment and wish to maintain a healthy work-life balance. We offer a competitive hourly rate and a collaborative culture where your contributions are valued. As a key member of our support staff, you will be the voice and solution for our clients during the weekend.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Diagnose and troubleshoot technical issues related to our software platforms.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the engineering team to escalate complex bugs and feature requests.
- Ensure high customer satisfaction scores by providing timely and effective solutions.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk is a strong plus.
- Proficiency with Windows, Mac OS, and web browsers.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday).