Job Description
Join Elite Support Solutions as a Part-Time Customer Service Representative in Detroit, IL! We're seeking empathetic communicators to deliver exceptional client experiences through phone, email, and chat support. Enjoy paid training, flexible scheduling, and a collaborative team environment. Perfect for students, parents, or career changers seeking work-life balance. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed quality and productivity targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Reliable internet access for remote work option
- Flexible availability (evenings/weekends required)