Job Description
Join our award-winning call center team in Cleveland, OH with immediate start opportunities! We're urgently seeking motivated Customer Service Representatives to deliver exceptional experiences across diverse industries. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth potential.
What We Offer:
- Immediate employment start
- Comprehensive health/dental/vision benefits
- Performance-based bonuses
- Flexible scheduling options
- Free ongoing training programs
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: 30+ calls/day, 90% CSAT score
- Document interactions accurately in real-time
- Collaborate with cross-functional teams on complex issues
- Adhere to compliance protocols (HIPAA/PCI-DSS)
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Minimum 40 WPM typing speed
- Proficiency with Windows OS and MS Office
- Clear communication skills (English/Spanish bilingual a plus)
- Ability to work rotating shifts (evenings/weekends)
- Pass background/drug screening