Job Description
Apex Systems is seeking a dedicated and skilled Weekend Shift Technical Support Specialist to join our innovative team in San Jose, CA. If you are a problem-solver who enjoys stability and wants to ensure critical operations run smoothly during off-hours, this is the perfect role for you. We are offering an immediate start for the right candidate.
In this pivotal role, you will be the first line of defense for our clients, maintaining high availability and service levels. We pride ourselves on a modern work environment that values technical expertise and proactive communication.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues.
- Manage the on-call rotation and respond to critical system alerts and tickets during weekend hours.
- Document all technical interventions, resolutions, and customer interactions accurately.
- Collaborate with the weekday support team to ensure seamless handovers and knowledge transfer.
- Perform routine system maintenance, updates, and security patching.
- Assist in the deployment and configuration of new devices and software solutions.
- Maintain a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, IT help desk, or a related field.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong knowledge of Windows, macOS, and common office applications.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills.