Job Description
Unlock Your Potential with Weekend Flexibility
Are you a tech-savvy professional looking for a role that offers the freedom to enjoy your weekdays? Apex Digital Systems is currently seeking a Weekend Technical Support Specialist to join our dynamic team in Austin. We understand the importance of work-life balance, which is why we offer a structured full-time schedule with the convenience of weekend shifts.
In this pivotal role, you will serve as the primary technical resource for our clients during peak weekend hours. You will troubleshoot hardware and software issues, ensuring our users remain productive and satisfied. If you thrive in a fast-paced environment and want to advance your career without sacrificing your personal time, apply today.
Responsibilities
- Troubleshooting: Diagnose and resolve complex hardware, software, and network issues for clients during Saturday and Sunday shifts.
- Ticket Management: Prioritize and manage incoming support tickets efficiently using our CRM system.
- Customer Interaction: Provide clear, step-by-step technical guidance via phone, email, and remote desktop tools.
- Documentation: Accurately log all technical interactions, resolutions, and system updates.
- Collaboration: Coordinate with the on-site team on Monday mornings to ensure seamless continuity of support.
- Performance Monitoring: Maintain a high Service Level Agreement (SLA) and ensure client satisfaction scores remain high.
Qualifications
- Education: High school diploma or GED; Associate degree in Computer Science, IT, or a related field is preferred.
- Experience: 1+ years of experience in technical support, help desk, or customer service roles.
- Technical Skills: Strong knowledge of Windows, macOS, and common office software; familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Schedule: Must be available to work full-time hours, including weekends (Saturday and Sunday).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Attitude: Self-motivated, detail-oriented, and able to work independently in a remote or hybrid setting.