Job Description
Are you looking for a rewarding career with the flexibility to enjoy your weekdays?
Virginia Tech Solutions is currently seeking a dedicated and detail-oriented Weekend Technical Support Specialist to join our growing team in Arlington, VA. We pride ourselves on delivering top-tier IT services, and we are looking for individuals who want to make a significant impact while maintaining a healthy work-life balance.
In this role, you will be the first point of contact for our clients during critical weekend hours. You will troubleshoot technical issues, provide expert guidance, and ensure our systems run smoothly. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Why Join Us?
• Flexible Schedule: Enjoy your weekends free while earning a competitive income.
• Modern Work Environment: Work in a collaborative, tech-forward office in the heart of Arlington.
• Growth Opportunities: Pathways to full-time and senior roles within the organization.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone and remote desktop tools during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for a diverse client base.
- Document all technical interactions, resolutions, and client feedback in our CRM system.
- Collaborate with the onsite engineering team to escalate complex issues and ensure timely follow-up.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
- Conduct routine system health checks and perform basic maintenance tasks to prevent downtime.
- Stay updated on the latest technology trends and internal processes to provide accurate guidance.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field is a plus.
- Basic to intermediate knowledge of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on clarity and patience.
- Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Reliable internet connection and a dedicated workspace at home.