Job Description
Are you a tech-savvy professional looking for a role that offers the flexibility of weekend shifts with the stability of immediate hire? TechHorizon Solutions is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in San Diego, CA. We pride ourselves on delivering top-tier customer service and technical troubleshooting, and we are looking for candidates who are ready to make an impact immediately.
In this role, you will be the first point of contact for our clients during our high-traffic weekend periods. You will troubleshoot technical issues, guide users through software solutions, and ensure our clients have a seamless experience. If you are self-motivated, have excellent communication skills, and are available to work weekends, we want to hear from you.
Responsibilities
- Provide Expert Technical Assistance: Diagnose and resolve technical issues for clients via phone, email, and live chat during weekend shifts.
- Customer Education: Guide users through complex software installations and feature updates, ensuring they maximize the value of our products.
- Issue Documentation: Accurately log all support tickets, resolutions, and customer feedback into the CRM system.
- Collaboration: Work closely with the on-site engineering team to escalate complex bugs or feature requests.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance the weekend support workflow.
- Availability: Maintain strict adherence to the scheduled weekend shift hours (Saturday and Sunday) with high reliability.
Qualifications
- Experience: Previous experience in technical support, IT help desk, or customer service (1+ years preferred).
- Technical Skills: Proficient in troubleshooting hardware and software issues; familiarity with Windows, macOS, and mobile operating systems.
- Communication: Exceptional verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available to work full-time weekend shifts, including Saturdays and Sundays.
- Problem Solving: Strong analytical thinking and the ability to remain calm under pressure in a fast-paced environment.
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.