Job Description
We are seeking a highly skilled Technical Support Specialist to join our elite team in San Jose, CA. This is an Immediate Hire opportunity for a weekend shift, offering a competitive salary and a dynamic work environment focused on excellence.
In this role, you will be the first line of defense for our enterprise clients, ensuring seamless operations and resolving complex technical issues during peak weekend hours. If you are a problem-solver who thrives in a fast-paced tech environment, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve IT service tickets (Zendesk/Jira) with a focus on speed and accuracy.
- Perform on-site troubleshooting and system diagnostics for office equipment and peripherals.
- Assist in the deployment, configuration, and maintenance of IT assets.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the support team to improve weekend coverage and service quality.
Qualifications
- 1-3 years of experience in IT support, help desk, or technical customer service.
- Familiarity with Windows 10/11 and macOS operating systems.
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on a rotating schedule.
- A+ or CompTIA Network+ certification is a plus.