Job Description
Are you a dedicated tech enthusiast looking for a weekend schedule?
We are currently seeking a highly motivated Technical Support Specialist to join our growing team in New York, NY. This is a fantastic opportunity for professionals who want to maintain a healthy work-life balance while delivering exceptional technical solutions to our clients.
In this role, you will be the first point of contact for our clients during peak weekend hours, troubleshooting complex issues and ensuring seamless system operations.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network connectivity issues.
- Manage incoming support tickets via phone, email, and chat with a focus on rapid resolution and customer satisfaction.
- Document all customer interactions, resolutions, and technical steps in our CRM database accurately.
- Collaborate with the internal engineering team to escalate and resolve complex bugs or system failures.
- Conduct remote diagnostics and screen-sharing sessions to guide clients through solutions effectively.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively during weekend shifts.
- High school diploma or equivalent; IT certification (CompTIA A+) is a plus.